FAQ - General

Category » FAQ - General

There were 11 articles found in this category:

1. What are the washing instructions for the carrier?
   All of our products are machine washable. We suggest infrequent washing, as we have not used fixatives in our dyes, and the carrier and accessories are 100% cotton. General washing instructions are: Gentle detergent in cold water, non-chlorine bleach, hang to dry or dry on low heat, and remove ...
2. At what age can I use the carrier
   From newborn with use of the infant insert, up to 40 pounds.
3. How can you manufacture in China with the human rights issues over there? Why don’t you manufacture in the US?
   ERGObaby has visited our China factory many times and we are satisfied that the conditions under which the workers labor are similar to those of workers in such factories in the U.S. We would certainly prefer to produce ERGObaby products in the U.S., however, the price point would be so much hi ...
4. Are the dyes on your products safe for children?
   We use low impact dyes, suitable for use with children. Our products are both SGS and TUV certified. (*Should we mention CPSIA here?)
5. Is there a diagram to show how to attach the ERGObaby BACKPACK accessory to the carrier?
6. How do I register my ERGObaby product?
   ERGObaby is proud to announce that we are fully compliant with all CPSIA rules and regulations. Part of CPSIA compliance is enabling customers to register their product. Product registration cards can be found in all newly manufactured ERGObaby product boxes. Complete and mail your cards to E ...
7. How is our order shipped?
   ERGObaby products are shipped 2 to 3 business days after your order is placed. We ship UPS Ground and UPS 2nd Day Air. Orders are shipped from Seattle, WA. Orders sent to US territories, USPTO, Hawaii, and US Postal Boxes will be shipped USPS. Final pricing will be quoted prior to payment comp ...
8. What color pairings do you recommend for the Heart2Heart Inserts and ERGObaby Carriers?
   The Organic Heart2Heart in Blush Beige coordinates perfectly with our Organic Dark Chocolate, Cranberry Nautilus, Sienna Sunset, and Blue Starburst carriers. The Organic Heart2Heart in Silver matches the Organic Navy/Midnight and Sea Green/Silver ERGObaby Carriers. The Standard Heart2Heart in G ...
9. How soon will our order ship?
   ERGObaby products are shipped 2 to 3 business days after your order is placed.
10. What is your return/exchange policy?
    We offer 30 days to try our baby products and if you are not completely satisfied, please return them in like-new condition for a refund or exchange, minus any shipping costs you may incur. However, if you are having difficulties in adjusting or using the ERGObaby carrier, we ask that you call ...
11. What is the Difference between the Original and the Heart 2 Heart Infant Inserts?
    The ERGObaby Original Infant Insert is specially padded and shaped cushion that can be quickly and easily placed in the carrier and readjusted or folded to pad just the right places for your infant. Your infant is then cradled in a cozy, protected environment close to your heart and breast. Yo ...